Refund policy

Fresh flowers are perishable, so we cannot accept returns. If something goes wrong on our side, we will always make it right.

We will replace or refund your order if

• the flowers arrive damaged or wilted,
• the arrangement is substantially different from what you ordered, or
• we deliver after your chosen delivery date because of our mistake.

How to report a problem Contact us within 24 hours of delivery on WhatsApp +971 56 857 0934 or by email at magicflordubai@gmail.com. Please include your order number and a photo of the flowers.

What happens next After checking your photo, we will either deliver a replacement of equal value or refund you to your original payment method. Card refunds usually take 5–10 business days to appear, depending on your bank.

Flower substitutions Flowers are seasonal. If a specific flower is not available, our florists may replace it with a flower of equal or higher value in a similar style and colour. This is not considered a fault.

Cancellations and changes You can cancel or change your order free of charge up to 24 hours before the delivery date. After that, your arrangement may already be prepared, and we may not be able to cancel it.

Not eligible for a refund

• A wrong delivery address or recipient phone number provided by the customer
• The recipient refused the delivery or could not be reached after our delivery attempt
• Natural changes in the flowers after delivery, such as blooms opening or normal wilting after several days